Broadband Premises Troubleshooting Part 1

The Broadband Premises Troubleshooting Part 1 course introduces the typical test equipment used during residential installations to make signal level readings, detect leakage, and troubleshoot issues. The proper use, care and maintenance, and safeguards are described for each piece of equipment. The divide and conquer troubleshooting process is introduced.


Prerequisite:

Broadband Premises Installation Fundamentals

Target Audience :

  • Entry level cable personnel
  • Customer Service Representatives
  • Broadband Premises Installers
  • Maintenance Technicians
  • Outside Plant Personnel

Requirements for Successful Course Completion:

  • Module quizzes 80% or higher
  • Course final test 80% or higher

Format and Schedule:

The course is delivered online via the SCTE virtual classroom over 16 weeks or 4 months, during which participants view web based course materials and complete assessments (quizzes) at a time that is convenient for them. Participants can contact the instructor when they have questions.

Participants spend approximately 2 - 4 hours per week, on average, completing the various course activities in order to maximize the learning benefits. 100% of the schedule is determined by the participant (viewing online materials and completing quizzes).

System Requirements: A high speed Internet connection, Internet browser with flash or HTML5. For tablet access, HTML5 can be used to online content modules.

Upon Successful Course Completion Participants will Receive

  • SCTE·ISBE Course Completion Certificate
  • 2 Recertification Units (RUs) toward SCTE·ISBE certification renewal

Course Modules:

Module 1: Test Equipment and Common Measurements

Module 2: Equipment Installation (Video)

Module 3: Equipment Installation (HSD)

Module 4: Equipment Installation (Voice)

Module 5: Part 1: Troubleshooting and Repair Process

Course Objectives:

Module 1: Test Equipment and Common Measurements

  • Identify the test equipment used during a premises installation.
  • Explain the general purpose of each piece of test equipment and important measurements that can be made on it
  • Explain the tests themselves and what the results indicate
  • Identify the common test equipment used during a premises installation, including:
  • Explain the general purpose of each piece of test equipment and important measurements that can be made on it
  • Explain the tests themselves and what the results indicate
  • Identify and explain the general purpose of the Signal Leakage Detector used during a premises installation and important measurements that can be made on it
  • Explain the tests themselves and what the results indicate
  • Identify and explain reflections or micro-reflections in the network
  • Identify common cable problems that lead to reflections
  • Explain the time domain reflectometer (TDR) measurements associated with reflections
  • Explain the new approach to plant fault detection

Module 2: Equipment Installation (Video)

  • Explain why analog equipment and services are still used in many cable TV systems
  • Describe the general process for connecting and setting up the following:
  • Describe the general process for connecting, setting up, and troubleshooting whole home DVR using Multimedia over Coax Alliance (MoCA ®)
  • Describe the general process for connecting and setting up Internet Protocol Television (IPTV)
  • Describe the general process for connecting and setting up 3D television
  • Describe the general process for connecting and setting up TV Everywhere.
  • Access and navigate through the video device on-screen menus
  • Explain how to verify each video service's normal operation
  • List the steps to educate the customer on each video service

Module 3: Equipment Installation (HSD)

  • List the typical web browsers and their primary functions
  • Contrast the download and upload speeds of dial-up, Digital Subscriber Line (DSL), and cable modems and be prepared to answer customer questions
  • List the materials needed for the HSD installation
  • Describe the tasks to be performed to connect the cable modem and install HSD service
  • List the steps to educate the customer on the HSD service, to include:

Module 4: Equipment Installation (Voice)

  • Explain basic telephone technology
  • List safety procedures to use during a phone installation
  • Describe the tasks required to perform inside wiring of phone
  • Describe the tasks to be performed to install digital phone
  • List the steps to educate the customer on the voice service

Module 5: Part 1: Troubleshooting and Repair Process

  • Explain the proper technique of customer communication
  • Describe the different types of tests used to troubleshoot and repair cable services
  • Identify the 5 basic steps required to logically troubleshoot issues
  • State what the acceptable operating signal levels and signal quality measurements should be
  • Explain what egress and ingress are, and how these affect signal quality

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