Broadband Wireless Specialist

The Broadband Wireless Specialist (BWS) course is designed to provide a comprehensive understanding of wireless networks in homes and small businesses. Learners will gain an understanding of: wireless, Wi-Fi standards, Wi-Fi network devices, planning and implementation; security, RF basics, antenna theory, installation and Wi-Fi troubleshooting.

Recommended Prerequisite:

  • SCTE·ISBE Broadband Premises Installation and Services

Target Audience:

  • Customer Service Representatives
  • Customer Facing Installers or Technicians
  • Service Technicians
  • Field Operation Teams
  • Network Operation Center and related positions

Certification Exam Information:

Upon completion learners will be prepared to earn the nationally recognized SCTE·ISBE Broadband Wireless Specialist (BWS) certification. The certification is designed for individuals interested in working in the cable telecommunications industry for a cable provider, contractor or vendor.

More information may be found at:

Included in the Course:

  • Engaging and Interactive LightningMod™ to prepare learner for training 
  • In-depth interactive eBook modules 
  • CORTEX™ mobile app to access eBook modules in the field 
  • Apply eBook knowledge with real life experiences in a simulated environment 
    • 4 NetworkSims™ included
  • Module assessments
  • Course final exam
  • Fun VirtuGame™ to improve absorption and retention of competencies 
  • SCTE·ISBE course completion certificate
  • 2 recertification units (RUs) towards SCTE·ISBE certification renewal

Requirements for Successful Course Completion:

  • Module quizzes 70% or higher
  • Course final test 70% or higher

You may take the course final test up to 3 times.


Self-paced interactive Online Course: Learners start the SCTE·ISBE VirtuLearn™ course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 18 completing course activities. SCTE·ISBE provides access to the course for 3 years from date of purchase.

System Requirements: A high speed Internet (HSI) connection, Internet browser with HTML 5 support. For tablet or smartphone access, HTML 5 may be used for online eBook content.

Instructor-Led Onsite Boot Camp Course: The SCTE·ISBE VirtuLearn™ course may be delivered as an onsite boot camp over 2 days.

Course access information will be emailed when the course is purchased.

Course Modules:

Module 01: Wireless Networks for Customers Premises
Module 02: Networking Layers
Module 03: Wi-Fi Standards and Transmission
Module 04: Wi-Fi Radio Frequency Fundamentals
Module 05: Antenna Theory for Wi-Fi Networks
Module 06: Residential Wireless Networks
Module 07: Wireless LAN Implementation
Module 08: Wireless LAN Security and Common Threats
Module 09: Installing Broadband Wireless
Module 10: Troubleshooting Wireless Networks

Course Learning Objectives:

Module 01: Wireless Networks for Customers Premises

  • Define wireless networks for customer premises
    • ZigBee, Z-Wave, Bluetooth, LTE, 5G
  • Differentiate the agencies responsible for setting Wi-Fi standards
  • Describe the U-NII and ISM frequency bands found in the RF spectrum that pertains to wireless networks
  • Differentiate the various wireless standards
  • Identify the basic types of antennas
  • Identify residential wireless home networking devices
  • Identify when to use Wi-Fi Extenders
  • Explore the components of Cable Wi-Fi / Community Wi-Fi
  • Identify commercial Wi-Fi deployment scenarios

Module 02: Networking Layers

  • Define the OSI protocol stack
  • Identify the layers of the OSI model
  • Identify which layers of the OSI model pertain to Wi-Fi
  • Identify the Wi-Fi physical (PHY) layer features
  • Identify the media access control (MAC) layer features
  • Define MAC and IP addressing

Module 03: Wi-Fi Standards and Transmission

  • Differentiate the primary Wi-Fi standards developed by the IEEE
  • Identify various modulation and coding techniques used at the physical layer
  • Identify various spreading techniques used at the physical layer
  • Distinguish between different channel widths and their use in a wireless network
  • Recognize the frequencies of each standard related to 2.4 GHz and 5 GHz
  • Identify the Wi-Fi data rate using the MCS Index

Module 04: Wi-Fi Radio Frequency Fundamentals

  • Identify the radio frequency propagation fundamentals for wireless networks
  • Describe wavelength, amplitude and phase
  • Distinguish between the different types of signal propagation losses as they propagate through the air and buildings
  • Identify the modulation and multiplexing techniques used in Wi-Fi networks

Module 05: Antenna Theory for Wi-Fi Networks

  • Identify the properties that make up Wi-Fi/RF signals
  • Identify the different types of wireless cable networks available for customer premises
  • Distinguish the theory, radiation patterns, transmission and types of antennas for wireless networks
  • Differentiate the hardware and locations used to mount antennas
  • Define single user (SU) and multi-user (MU) multiple input and multiple output (MIMO) Wi-Fi
  • Calculate gain, loss and effective isotropic radiated power (EIRP) to understand antenna properties

Module 06: Residential Wireless Networks

  • Identify the common wireless home networks
  • Describe initial installation considerations when installing wireless broadband services
  • Define the various mechanisms for managing the home network
    • MoCA and Wi-Fi coexistence
    • ZigBee and Wi-Fi coexistence
    • Cabling the AP using coax or twisted pair
  • Differentiate the application of Wi-Fi mesh networks, extenders or range extenders
  • Differentiate between commercial and residential access point features

Module 07: Wireless LAN Implementation

  • Distinguish the operational attributes of wireless LANs
  • Identify WLAN client devices
  • Describe how a contention-based Wi-Fi network handles collisions
  • Distinguish attributes associated with using WLAN range extenders
  • Identify the frames used in WLANs
  • Describe the authentication and association process used in Wi-Fi
  • Explain the benefits of channel re-use
  • Explore the different approaches of MIMO and spatial streams
  • Understanding the operation of beamforming

Module 08: WLAN Security and Common Threats

  • Identify Wi-Fi encryption standards used in WLANs
  • Identify Wi-Fi authentication standards used in WLANS
  • Identify common security threats to a Wi-Fi network

Module 09: Installing Broadband Wireless

  • List the steps needed to prepare for broadband wireless installation for cable networks
    • Gather customer requirements
    • Document existing network characteristics
  • Perform typical step-by-step procedures for installing wireless equipment and clients
  • Identify the types of site surveys
  • Indicate the process for installing wireless equipment and clients in single homes and MDUs
    • Define cabling standards such as T568
  • Indicate the process used to optimize wireless networks
  • Describe how protection mode operates in a Wi-Fi network
  • Using power over Ethernet (PoE) in commercial installations

     Measuring the Health of a Wi-Fi network
     Optimizing a Wi-Fi Network
     Performing an MDU installation with Wi-Fi

Module 10: Troubleshooting Wireless Networks

  • List causes of Wi-Fi failure
    • Number of users in coverage area
    • Security mismatches
    • Distance from an AP
    • Channel bonding limitation
    • Path loss
  • Identify common problems associated with wireless networks, their symptoms, and solutions
    • Decreased throughput
    • Intermittent or no connectivity
    • Weak signal strength
    • Device upgrades
  • Identify procedures to optimize networks in specific situations
  • Define the mechanisms available for troubleshooting the home wireless network equipment

     Troubleshooting Wi-Fi Failures

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