Broadband Premises Troubleshooting Part 2

Broadband Premises Troubleshooting Part 2 In Broadband Premises Troubleshooting Part 2 course, learners will learn how to apply the divide and conquer troubleshooting process to specific issues that may be encountered. Specific troubleshooting issues related to video, MoCA®, voice, and data will be addressed. Cable math equations will be presented, as will calculation practice opportunities.


Prerequisite:

Broadband Premises Troubleshooting Part 1

Target Audience :

  • Entry level cable personnel
  • Customer Service Representatives
  • Broadband Premises Installers
  • Maintenance Technicians
  • Outside Plant Personnel

Requirements for Successful Course Completion:

  • Module quizzes 80% or higher
  • Course final test 80% or higher

Format and Schedule:

The course is delivered online via the SCTE virtual classroom over 16 weeks or 4 months, during which participants view web based course materials and complete assessments (quizzes) at a time that is convenient for them. Participants can contact the instructor when they have questions.

Participants spend approximately 10 hours completing the various course activities in order to maximize the learning benefits. 100% of the schedule is determined by the participant (viewing online materials and completing quizzes).

System Requirements: A high speed Internet connection, Internet browser with flash or HTML5. For tablet access, HTML5 can be used to online content modules.

Upon Successful Course Completion Participants will Receive

  • SCTE·ISBE Course Completion Certificate
  • 2 Recertification Units (RUs) toward SCTE·ISBE certification renewal

 Course Modules:

Module 1: Part 2: Troubleshooting and Repair Process

Module 2: Troubleshooting MDUs

Module 3: Cable Math and Basic Theory

Module 4: Introduction to Signal Modulation, Demodulation, Multiplexing and Processing

Module 5: Premises Signal Configuration

Course Objectives:

Module 1: Part 2: Troubleshooting and Repair Process

  • Know how to access the diagnostics available on STBs, CMs, WRMs and eMTAs
  • Demonstrate the process to restore signal quality on the coaxial house drop
  • Troubleshoot and explain typical resolutions for video-related issues
  • Troubleshoot and explain typical resolutions for MoCA-related issues
  • Troubleshoot and explain typical resolutions for data-related issues
  • Troubleshoot and explain typical resolutions for home networking-related issues
  • Troubleshoot and explain typical resolutions for voice-related issues

Module 2: Troubleshooting MDUs

  • Identify different types of Multiple Dwelling Units (MDUs)
  • Define Right of Entry (ROE) and its importance
  • Describe how different types of MDUs are designed and constructed
  • Describe typical installation routing methods for different types of MDU constructions
  • Identify steps to troubleshoot MDU issues
  • Module 3: Cable Math and Basic Theory
  • Define basic Electronic Theory
  • Explain dB and dBmV Fundamentals; define relevance within the Cable Network
  • Perform Ohm's Law calculations

Module 4: Introduction to Signal Modulation, Demodulation, Multiplexing and Processing

  • Explain the basics of analog signals
  • Explain the basics of digital signals
  • Define the media used to move analog and digital signals
  • Describe the steps of analog/digital conversion.
  • Describe binary encoding and decoding.
  • Define multiplexing
  • Describe the two basic types of multiplexing, FDM and TDM
  • Describe the levels of multiplexing
  • Define modulation
  • Describe the three basic modulation methods
  • Describe the two basic multibit modulation methods
  • Identify impairments that can occur as a result of modulation

Module 5: Premises Signal Configuration

  • List the three basic formulas you will use when calculating premises signal levels
  • Demonstrate how to calculate total cable loss, total drop loss, and expected signal level at the ground block and at the CPE
  • Define a passive premises network
  • Review the considerations for drop amplifier placement

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