Video Operations Productions PING

Description: 

The NetOps Production APO Data & Implementation Center course covers the production network changes anticipated to be performed by the APO data & implementation operations groups or the corresponding support Centers on their behalf. This interactive course includes delivering the performance expectations of the Application Platform Operations employees.

 

Target Audience: 

  • NetOps employees
  • Spectrum approved vendors

  

Included in the Course: 

  • In-depth interactive eBook modules  

 

Format:

Self-paced interactive Online Course: Learners start the SCTE·ISBE VirtuLearn™ course at any time, study at their own pace, and have access to dynamic online content after they register.  On average, learners will spend approximately 2 hours per day over 1 week completing course activities.  SCTE·ISBE provides access to the course for 3 years from date of purchase.

System Requirements: A high speed Internet (HSI) connection, Internet browser with HTML 5 support. For tablet or smartphone access, HTML 5 may be used for online eBook content.

 

Course Modules: 

Module 01: NetOps Network Operations Overview

Module 02: NetOps Performance Expectations APO Data & Implementation Center

 

Course Learning Objectives: 

Module 01 NetOps Network Operations Overview

Upon completion of this course, learners will be able to: 

  • Identify terms and acronyms used when submitting and performing Network Change activity
  • Identify network conditions and severity levels by service.
  • Identify the pre-work requirements for all production environment change activity.
  • Differentiate the 3 types of change activity performed in the Network Operations Production Environment.
  • Identify the policy expectations associated to change activity performed in the Network Operations Production Environment.
  • List the ticket types used when submitting Network Operations Productions Environment network change activity requests.
  • Define a Method of Procedure (MOP) as it relates to the network changes performed in the Network Operations Production Environment.
  • Identify the MOP requirements for submitting change activity.
  • Identify the types of network changes submitted for operation task review.
  • Describe the roles and responsibilities of each employee when submitting change activity requests.
  • Identify the change request requirements.
  • Distinguish between normal, routine and emergency change activity that is process through the Change Management team.
  • Identify network lockdown categories and criteria.
  • Explain the Network Operations Commercial Business Notification SLA.
  • Identify the call- in and call - out responsibilities required during change activity.
  • Identify the uses of an Incident ticket.

Module 02 NetOps Performance Expectations – Video Operations- Planning & Implementation National Guides (PING)

Upon completion of this course, learners will be able to: 

  • Understand the Guidelines for Scoping and Categorization 
  • Examine Performance Expectations – Video Operations- Planning & Implementation National Guides (PING).


When:
1/1/2018

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