Operations Application Platform Production Email/Portal

Description:

The NetOps Production APO Email/Portal course covers the production network changes anticipated to be performed by the APO Email/Portal groups or the corresponding support Centers on their behalf. This interactive course includes delivering the performance expectations of the Application Platform Operations employees.


Target Audience
:

  • NetOps employees
  • Spectrum approved vendors


Included in the Course
:

 In-depth interactive eBook modules   


Format
:

Self-paced interactive Online Course: Learners start the SCTE·ISBE VirtuLearn™ course at any time, study at their own pace, and have access to dynamic online content after they register.  On average, learners will spend approximately 2 hours per day over 1 week completing course activities.  SCTE·ISBE provides access to the course for 3 years from date of purchase.

System Requirements: A high speed Internet (HSI) connection, Internet browser with HTML 5 support. For tablet or smartphone access, HTML 5 may be used for online eBook content.


Course Modules
:

Module 01: NetOps Network Operations Overview

Module 02: NetOps Performance Expectations APO Email/Portal


Course Learning Objectives
:

Module 01 NetOps Network Operations Overview

Upon completion of this course, learners will be able to: 

  • Identify terms and acronyms used when submitting and performing Network Change activity
  • Identify network conditions and severity levels by service.
  • Identify the pre-work requirements for all production environment change activity.
  • Differentiate the 3 types of change activity performed in the Network Operations Production Environment.
  • Identify the policy expectations associated to change activity performed in the Network Operations Production Environment.
  • List the ticket types used when submitting Network Operations Productions Environment network change activity requests.
  • Define a Method of Procedure (MOP) as it relates to the network changes performed in the Network Operations Production Environment.
  • Identify the MOP requirements for submitting change activity.
  • Identify the types of network changes submitted for operation task review.
  • Describe the roles and responsibilities of each employee when submitting change activity requests.
  • Identify the change request requirements.
  • Distinguish between normal, routine and emergency change activity that is process through the Change Management team.
  • Identify network lockdown categories and criteria.
  • Explain the Network Operations Commercial Business Notification SLA.
  • Identify the call- in and call - out responsibilities required during change activity.
  • Identify the uses of an Incident ticket. 


Module 02 NetOps Performance Expectations APO Email/Portal

Upon completion of this course, learners will be able to:

  • Explore all data and implementation centers production infrastructure work.
  • Understand APO production environmental operational rules.
  • Examine the production network changes anticipated to be performed by each individual in the APO Engineering Operations group (or the APO Support Center on their behalf), and any special rules that apply for each type of work
  • Explore the Jobs for the application portal and mail operations.
When:
1/1/2018

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